@book{207019,
	author = {Coetsee, Johan, and Flood, Patrick C.,},
	title = {Change lessons from the CEO : real people, real change /},
	publisher = {Jossey-Bass,},
	year = {2013.},
	address = {San Francisco, CA. :},
	note = {Includes index.},
	url = {http://onlinelibrary.wiley.com/book/10.1002/9781118741764}
}