@book{206883,
	author = {Bauer, Eric. and Adams, Randee.},
	title = {Service quality of cloud-based applications /},
	publisher = {John Wiley & Sons, Inc.,},
	year = {[2013]},
	address = {Hoboken, New Jersey :},
	url = {http://onlinelibrary.wiley.com/book/10.1002/9781118763407}
}