06716cam a2200877 i 4500 ocn828724596 OCoLC 20171107093404.0 m o d cr ||||||||||| 130227s2013 nju ob 001 0 eng 2013008109 9781118658994 (pdf) 111865899X (pdf) 9781118658956 (epub) 1118658957 (epub) 9781118658970 (mobi) 1118658973 (mobi) 9781118826751 (electronic bk.) 1118826752 (electronic bk.) 9781118524664 (cloth) 1118524667 (cloth) 9781118524664 (cloth) AU@ 000050597401 AU@ 000052904670 CHBIS 010131652 CHVBK 314708669 DEBBG BV041291831 DEBBG BV041573033 DEBSZ 397608292 NZ1 15351145 NZ1 15955799 DEBBG BV043395529 DKDLA 820120-katalog:000751787 (OCoLC)828724596 (OCoLC)858057731 (OCoLC)862507043 2BD9E8E7-2895-4B9E-9C51-DFDA8A8A2325 OverDrive, Inc. http://www.overdrive.com DLC eng rda pn DLC YDX EBLCP N$T YDXCP MHW E7B TEFOD CUS CUI DG1 DEBSZ HEBIS MEAUC TEFOD OCLCQ COO CCO MERUC pcc MAIN HD69.P75 BUS 101000 bisacsh TEC 062000 bisacsh 658.4/04 23 Kerzner, Harold. Project management metrics, KPIs, and dashboards : a guide to measuring and monitoring project performance / Harold Kerzner, Ph. D., Sr. Executive Director for Project Management, the International Institute for Learning. [electronic resource] Second edition. Hoboken, New Jersey : John Wiley & Sons, Inc., [2013] 1 online resource. text txt rdacontent computer c rdamedia online resource cr rdacarrier Includes bibliographical references and index. Project Management Metrics, KPIs, and Dashboards: A Guide to Measuring and Monitoring Project Performance; Copyright; Contents; Preface; 1 The Changing Landscape of Project Management; Chapter Overview:; Chapter Objectives:; Keywords:; 1.0 Introduction; 1.1 Executive View of Project Management; 1.2 Complex Projects; Comparing Traditional and Nontraditional Projects; Defining Complexity; Tradeoffs; Skill Set; Governance; Decision Making; Fluid Methodologies; 1.3 Global Project Management; 1.4 Project Management Methodologies and Frameworks; Light Methodologies; Heavy Methodologies; Frameworks. 1.5 The Need for Effective Governance1.6 Engagement Project Management; 1.7 Customer Relations Management; 1.8 Other Developments in Project Management; 1.9 A New Look at Defining Project Success; Success Is Measured by the Triple Constraints; Customer Satisfaction Must Be Considered As Well; Other (or Secondary) Factors Must Be Considered As Well; Success Must Include a Business Component; Prioritization of Success Constraints May Be Necessary; The Definition of Success Must Include a ""Value"" Component; Multiple Components for Success; The Future. 1.10 The Growth of Paperless Project Management1.11 Project Management Maturity and Metrics; 1.12 Project Management Benchmarking and Metrics; Best Practice versus Proven Practice; Benchmarking Methodologies; 1.13 Conclusions; 2 The Driving Forces for Better Metrics; Chapter Overview:; Chapter Objectives:; Keywords:; 2.0 Introduction; 2.1 Stakeholder Relations Management; 2.2 Project Audits and the PMO; 2.3 Introduction to Scope Creep; Defining Scope Creep; Scope Creep Dependencies; Causes of Scope Creep; The Need for Business Knowledge; The Business Side of Scope Creep. 2.4 Project Health ChecksUnderstanding Project Health Checks; Who Performs the Health Check?; Life Cycle Phases; 2.5 Managing Distressed Projects; Root Causes of Failure; The Definition of Failure; Early Warning Signs of Trouble; Selecting the Recovery Project Manager (RPM); Recovery Life Cycle Phases; The Understanding Phase; The Audit Phase; The Tradeoff Phase; The Negotiation Phase; The Restart Phase; The Execution Phase; 3 Metrics; Chapter Overview:; Chapter Objectives:; Keywords:; 3.0 Introduction; 3.1 Project Management Metrics: The Early Years. 3.2 Project Management Metrics: Current ViewMetrics and Small Companies; 3.3 Metrics Management Myths; 3.4 Selling Executives on a Metrics Management Program; 3.5 Understanding Metrics; 3.6 Causes for Lack of Support for Metrics Management; 3.7 Using Metrics in Employee Performance Reviews; 3.8 Characteristics of a Metric; 3.9 Metric Categories and Types; 3.10 Selecting the Metrics; 3.11 Selecting a Metric/KPI Owner; 3.12 Metrics and Information Systems; 3.13 Critical Success Factors; 3.14 Metrics and the PMO; 3.15 Metrics and Project Oversight/Governance; 3.16 Metric Traps. The new edition of Harold Kerzner's bestselling book on measuring project management performance With today's complex projects, increased stakeholder involvement, and advances in computer technology, metrics and key performance indicators (KPIs) have become increasingly integral to informed decision-making and effective project management. Project Management Metrics, KPIs, and Dashboards, Second Edition helps functional managers gain a thorough grasp of what metrics and KPIs are and how to use them, as well as an understanding of different dashboard types, design issue. Print version record and CIP data provided by publisher. Project management. Project management Quality control. Performance standards. Work measurement. Performance standards. Project management Quality control. Project management. Work measurement. BUSINESS & ECONOMICS Project Management. bisacsh TECHNOLOGY & ENGINEERING Project Management. bisacsh Projektmanagement gnd (DE-588)4047441-0 Electronic books. Electronic books. local Print version: Kerzner, Harold. Project management metrics, KPIs, and dashboards. Second edition. Hoboken, New Jersey : John Wiley & Sons, Inc., [2013] 9781118524664 (DLC) 2013004686 http://onlinelibrary.wiley.com/book/10.1002/9781118826751 Wiley Online Library ddc BK 206512 206512