@book{206412,
	author = {Maillard, Pierre.},
	title = {Competitive quality strategies /},
	publisher = {ISTE ;},
	year = {2013.},
	series = {Focus Industrial engineering series},
	address = {London :},
	url = {http://onlinelibrary.wiley.com/book/10.1002/9781118644454}
}