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  <titleInfo>
    <title>Basic statistical tools for improving quality</title>
  </titleInfo>
  <name type="personal">
    <namePart>Kang, Chang W. (Chang Wok)</namePart>
    <namePart type="date">1957-</namePart>
    <role>
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    <role>
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  </name>
  <name type="personal">
    <namePart>Kvam, Paul H.</namePart>
    <namePart type="date">1962-</namePart>
    <role>
      <roleTerm type="text">author.</roleTerm>
    </role>
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  <typeOfResource>text</typeOfResource>
  <genre authority="marc">bibliography</genre>
  <genre authority="">Electronic books.</genre>
  <originInfo>
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    <place>
      <placeTerm type="text">Hoboken, New Jersey</placeTerm>
    </place>
    <publisher>Wiley</publisher>
    <dateIssued>©2011</dateIssued>
    <dateIssued encoding="marc">2011</dateIssued>
    <issuance>monographic</issuance>
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  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
  </language>
  <physicalDescription>
    <form authority="gmd">electronic resource</form>
    <extent>1 online resource (xvii, 244 pages) : illustrations</extent>
  </physicalDescription>
  <abstract>"This book is an introductory book on improving the quality of a process or a system, primarily through the technique of statistical process control (SPC). There are numerous technical manuals available for SPC, but this book differs in two ways: (1) the basic tools of SPC are introduced in a no-nonsense, simple, non-math manner, and (2) the methods can be learned and practiced in an uncomplicated fashion using free software (eZ SPC 2.0), which is available to all readers online as a downloadable product. The book explains QC7 Tools, control charts, and statistical analysis including basic design of experiments. Theoretical explanations of the analytical methods are avoided; instead, results are interpreted through the use of the software"--</abstract>
  <tableOfContents>Basic Statistical Tools for Improving Quality; CONTENTS; Preface; 1 The Importance of Quality Improvement; 1.1 Introduction; 1.2 What Is Statistical Process Control?; 1.3 The Birth of Quality Control; 1.4 What Is a Process?; 1.5 Examples of Processes from Daily Life; 1.6 Implementing the Tools and Techniques; 1.7 Continuous Process Improvement; 1.8 The Goal of Statistical Process Control; 1.9 The Eight Dimensions of Quality for Manufacturing &amp; Service; 1.10 The Cost of (Poor) Quality; 1.11 What Did We Learn?; 1.12 Test Your Knowledge; 2 Graphical Display of Data; 2.1 Introduction to eZ SPC.</tableOfContents>
  <tableOfContents>2.2 Qualitative and Quantitative Data2.3 Bar Chart; 2.4 Pie Chart; 2.5 Pareto Chart; 2.6 Radar Chart; 2.7 Histogram; 2.8 Box Plot; 2.9 Scatter Plot; 2.10 Cause and Effect Diagram; 2.11 What Did We Learn?; 2.12 Test Your Knowledge; Exercises; 3 Summarizing Data; 3.1 Central Tendency; 3.2 Variability; 3.3 Statistical Distributions; 3.4 Distributions in eZ SPC; 3.5 What Did We Learn?; 3.6 Test Your Knowledge; Exercises; 4 Analyzing Data; 4.1 Confidence Intervals; 4.2 Test of Hypothesis; 4.3 The p-value; 4.4 Probability Plots; 4.5 What Did We Learn?; 4.6 Test Your Knowledge; Exercises.</tableOfContents>
  <tableOfContents>5 Shewhart Control Charts5.1 The Concept of a Control Chart; 5.2 Managing the Process with Control Charts; 5.3 Variable Control Charts; 5.4 Attribute Control Charts; 5.5 Deciding Which Chart to Use; 5.6 What Did We Learn?; 5.7 Test Your Knowledge; Exercises; 6 Advanced Control Charts; 6.1 CUSUM Control Chart; 6.2 EWMA Control Chart; 6.3 CV Control Chart; 6.4 Nonparametric Control Charts; 6.5 Process Capability; 6.6 Gage R &amp; R; 6.7 What Did We Learn?; 6.8 Test Your Knowledge; Exercises; 7 Process Improvement; 7.1 Correlation Analysis; 7.2 Regression Analysis; 7.3 Experimental Design.</tableOfContents>
  <tableOfContents>7.4 Overview of Experimental Design7.5 Principles of Experimentation; 7.6 One-Way Analysis of Variance; 7.7 Two Way Analysis of Variance; 7.8 Two-level Factorial Design Analysis; 7.9 What Did We Learn?; 7.10 Test Your Knowledge; Exercises; 8 End Material; 8.1 Final Exam; 8.2 Final Exam Solutions; 8.3 Test Your Knowledge: Answers; References; Glossary; Subject Index.</tableOfContents>
  <note type="statement of responsibility">Chang W. Kang, Paul H. Kvam.</note>
  <note>Includes bibliographical references (pages 212-213) and index.</note>
  <subject authority="lcsh">
    <topic>Process control</topic>
    <topic>Statistical methods</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Quality control</topic>
    <topic>Statistical methods</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Acceptance sampling</topic>
  </subject>
  <subject>
    <topic>Acceptance sampling</topic>
  </subject>
  <subject>
    <topic>Process control</topic>
    <topic>Statistical methods</topic>
  </subject>
  <subject>
    <topic>Quality control</topic>
    <topic>Statistical methods</topic>
  </subject>
  <subject authority="bisacsh">
    <topic>TECHNOLOGY &amp; ENGINEERING</topic>
    <topic>Quality Control</topic>
  </subject>
  <subject authority="bisacsh">
    <topic>BUSINESS &amp; ECONOMICS</topic>
    <topic>Quality Control</topic>
  </subject>
  <subject authority="fast">
    <topic>Acceptance sampling</topic>
  </subject>
  <subject authority="fast">
    <topic>Process control</topic>
    <topic>Statistical methods</topic>
  </subject>
  <subject authority="fast">
    <topic>Quality control</topic>
    <topic>Statistical methods</topic>
  </subject>
  <classification authority="lcc">TS156.8 .K353 2011eb</classification>
  <classification authority="ddc" edition="22">658.5/62</classification>
  <classification authority="bisacsh">TEC032000</classification>
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      <title>Basic statistical tools for improving quality</title>
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