@book{205748,
	author = {Stowell, Frank A. and Welch, Christine Elizabeth.},
	title = {The manager's guide to systems practice : making sense of complex problems /},
	publisher = {John Wiley & Sons,},
	year = {c2012.},
	address = {Chichester, West Sussex :},
	url = {http://onlinelibrary.wiley.com/book/10.1002/9781119208327}
}