Knowledge works : the handbook of practical ways to identify and solve common organizational problems for better performance / Christine van Winkelen and Jane McKenzie. [electronic resource] Handbook of practical ways to identify and solve common organizational problems for better performance Winkelen, Christine van. McKenzie, Jane. aut Knowledge management. Organizational learning. Problem solving. HD30.2 .W563 2011eb 658.4/038 22 Title from title screen. Includes bibliographical references and index. Knowledge Works is a handbook full of ideas to help you draw on people's knowledge to keep ideas fresh, reduce waste, and build competence and capability. You can either dip into it according to your needs, or work through it in a more systematic way to create a plan to improve your organization's performance. "Knowledge Works is a very practical book that provides proven solutions for important knowledge-related problems in organizations including: how to convince managers that knowledge is important, how to create a knowledge-sharing culture, and how to improve the quality of conversations. Chichester, West Sussex, U.K. : Wiley, 2011. 2011. 2011 Text 1 online resource http://onlinelibrary.wiley.com/book/10.1002/9781119977803 eng Knowledge works. Knowledge works.