@book{205661,
	author = {Winkelen, Christine van. and McKenzie, Jane.},
	title = {Knowledge works : the handbook of practical ways to identify and solve common organizational problems for better performance /},
	publisher = {Wiley,},
	year = {2011.},
	address = {Chichester, West Sussex, U.K. :},
	note = {Title from title screen.},
	url = {http://onlinelibrary.wiley.com/book/10.1002/9781119977803}
}