@book{205405,
	author = {Blais, Steven.},
	title = {Business analysis : best practices for success /},
	publisher = {Wiley :},
	year = {©2012.},
	series = {The IIL/Wiley series in business analysis},
	address = {Hoboken, N.J. :},
	note = {Series title from book jacket.},
	url = {http://onlinelibrary.wiley.com/book/10.1002/9781119202660}
}