@book{205192,
	author = {Bonem, Joe M. and Wiley InterScience (Online service)},
	title = {Problem solving for process operators and specialists /},
	publisher = {Wiley,},
	year = {©2011.},
	address = {Hoboken, N.J. :},
	url = {http://onlinelibrary.wiley.com/book/10.1002/9780470929247}
}