Barwise, Patrick. creator Meehan, Seán. aut text bibliography Electronic books. cau San Francisco, Calif Jossey-Bass 2011 monographic eng

electronic resource

1 online resource "Strong customer-focused companies have a clear, relevant promise which they obsessively deliver day-in, day-out. At the same time, they relentlessly drive the market by evolving the offer in the face of market developments and opportunities. Because they meet customer needs better than the competition, again and again, they are able to generate sustainable, profitable, market-leading organic growth. The problem the book addresses is how to achieve this. The authors identify five key steps using their framework for success: Offer a clear, relevant customer promise Build customer trust by reliably delivering that promise Continuously improve the promise, while still reliably delivering it Drive the market by innovating beyond the familiar Support all this with an open organization that promotes frank discussion based on clear facts and market feedback. Above all the book runs counter to the fashionable claim that the starting-point for business success should be to find a 'blue-sky', 'out-of-the-box' breakthrough innovation. Barwise and Meehan use many compelling cases to illustrate how managers can find ways within their existing network and organization to achieve long term growth."-- by Patrick Barwise and Seán Meehan. Includes bibliographical references. Customer services Success in business BUSINESS & ECONOMICS Customer Relations Customer services Success in business HF5415.5 .B375 2011eb 658.8/12 9781119992554 1119992559 9780470976494 0470976497 9780470976500 0470976500 9781119993803 1119993806 http://onlinelibrary.wiley.com/book/10.1002/9781119992554 http://onlinelibrary.wiley.com/book/10.1002/9781119992554 CtWfDGI 110426 20171119084944.0 ocn726601559 eng