@book{204857,
	author = {International Society for Performance Improvement.},
	title = {Handbook of improving performance in the workplace /},
	publisher = {Pfeiffer ;},
	year = {©2010.},
	series = {Pfeiffer essential resources for training and HR professionals},
	address = {San Francisco :},
	url = {http://onlinelibrary.wiley.com/book/10.1002/9780470592663}
}