01154cam a2200325 a 4500 2616946 BD-DhUL 20170430160438.0 980818s1999 cau b 001 0 eng 98040111 0787942111 (DLC) 98040111 DLC DLC DLC BD-DhUL RA413 .A34 1999 362.104258 AGI Agility in health care : strategies for mastering turbulent markets / Steven L. Goldman, Carol B. Graham, editors ; foreword by Jeff Goldsmith ; sponsored by Agility Forum. 1st ed. San Francisco, Calif. : Jossey-Bass, 1999. xxviii, 228 p. : ill. ; 24 cm. The Jossey-Bass health series Includes bibliographical references (p. 217-220) and index. Health maintenance organizations Miscellanea. Competition. Organizational change. Customer services. Goldman, Steven L., 1941- Graham, Carol B., 1947- 7 cbc orignew 1 ecip 19 y-gencatlg ddc BK 194035 194035 0 0 ddc 0 362_104258000000000_AGI 1 REF 330833 DUL DUL AAC 2017-04-30 Gift 362.104258 AGI 426757 2017-04-30 2017-04-30 BK