01042cam a2200289 a 45000010008000000030008000080050017000160080041000330100017000740200016000910350021001070400027001280500021001550820023001762450179001992500012003782600049003903000037004394900034004765040064005106500051005746500017006256500027006426500023006697000031006927000029007232616946BD-DhUL20170430160438.0980818s1999    cau      b    001 0 eng    a   98040111   a0787942111   a(DLC)   98040111  aDLCcDLCdDLCdBD-DhUL00aRA413b.A34 199900a362.1042582 bAGI00aAgility in health care :bstrategies for mastering turbulent markets /cSteven L. Goldman, Carol B. Graham, editors ; foreword by Jeff Goldsmith ; sponsored by Agility Forum.  a1st ed.  aSan Francisco, Calif. :bJossey-Bass,c1999.  axxviii, 228 p. :bill. ;c24 cm. 4aThe Jossey-Bass health series  aIncludes bibliographical references (p. 217-220) and index. 0aHealth maintenance organizationsxMiscellanea. 0aCompetition. 0aOrganizational change. 0aCustomer services.1 aGoldman, Steven L.,d1941-1 aGraham, Carol B.,d1947-