Agility in health care : strategies for mastering turbulent markets / Steven L. Goldman, Carol B. Graham, editors ; foreword by Jeff Goldsmith ; sponsored by Agility Forum. Goldman, Steven L., 1941- Graham, Carol B., 1947- Health maintenance organizations Miscellanea. Competition. Organizational change. Customer services. RA413 .A34 1999 362.104258 AGI Includes bibliographical references (p. 217-220) and index. San Francisco, Calif. : Jossey-Bass, 1999. 1999. 1999 Text xxviii, 228 p. : eng The Jossey-Bass health series