Shaping the future : business design through information technology / Peter G.W. Keen. Keen, Peter G. W. Business Data processing Management. Business Communication systems Management. Management information systems. Organizational change Management. HF5548.2 .K395 1991 658.4038 KEE Includes bibliographical references and index. [Boston, Mass.] : Harvard Business School Press, c1991. c1991. 1991 Text xi, 264 p. : eng