01835cam a22003134a 450000100090000000300080000900500170001700800410003401000170007502000180009203500240011004000410013404200080017505000260018308200230020910000270023224500630025925000120032226000520033430000360038636500160042250400510043852007830048965000220127290600450129494200120133999900190135195201510137016419377BD-DhUL20170316152215.0100816s2010    ii a     b    001 0 eng    a  2010035007  a9780070655706  a(OCoLC)ocn617508796  aDLCcDLCdYDXdBTCTAdYDXCPdBD-DhUL  apcc00aTX911.3.M27bB35 201100a647.94068222bAHN1 aAndrews, Sudhird1947-10aHotel front office  :ba training manual /cSudhir Andrews  a2nd ed.  aNew Delhi :bTata McGraw Hill education,c2010.  axxviii, 380p. :bill. ;c25 cm.  aIRSb340.00  aIncludes bibliographical references and index.  a"Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics"--cProvided by publisher. 0aHotel management.  a7bcbccorignewd1eecipf20gy-gencatlg  2ddccBK  c164700d164700  00102ddc406647_940680000000000_AHN708NFIC9298539aDULbDULcGENd2014-04-10ePurchasedo647.94068 AHNp481011r2017-03-16t1w2017-03-16yBK