01672cam a22003014a 4500 16419377 BD-DhUL 20170316152215.0 100816s2010 ii a b 001 0 eng 2010035007 9780070655706 (OCoLC)ocn617508796 DLC DLC YDX BTCTA YDXCP BD-DhUL pcc TX911.3.M27 B35 2011 647.94068 22 AHN Andrews, Sudhir 1947- Hotel front office : a training manual / Sudhir Andrews 2nd ed. New Delhi : Tata McGraw Hill education, 2010. xxviii, 380p. : ill. ; 25 cm. IRS 340.00 Includes bibliographical references and index. "Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics"-- Provided by publisher. Hotel management. 7 cbc orignew 1 ecip 20 y-gencatlg ddc BK 164700 164700 0 0 ddc 0 647_940680000000000_AHN 0 NFIC 298539 DUL DUL GEN 2014-04-10 Purchased 647.94068 AHN 481011 2017-03-16 1 2017-03-16 BK