Stakeholder relationship management : a maturity model for organisational implementation - Bourne, Lynda (Farnham, Surrey : Gower ; Burlington, VT : Ashgate, 2009)
Why stakeholders matter -- Who can be stakeholders? -- The right stakeholders -- Mapping stakeholders -- Measuring stakeholder attitude -- Monitoring the engagement -- Effective implementation -- Defining organisational readiness -- Implementation guidelines.
Includes bibliographical references and index.
Keywords: Corporate governance; Industrial management