Knowledge management systems : information and communication technologies for knowledge management / Ronald Maier. Maier, Ronald, Database management. QA76.9.D3 M33175 2007 005.74 22 MAK Includes bibliographical references (p. [639]-709) and index. New York : Springer, c2007. c2007. 2007 Text xiv, 720 p. : http://www.loc.gov/catdir/toc/fy0715/2007927186.html eng