@book{160056,
	author = {Maier, Ronald,},
	title = {Knowledge management systems :},
	publisher = {Springer,},
	year = {c2007.},
	address = {New York :},
	edition = {3rd ed.},
	url = {http://www.loc.gov/catdir/toc/fy0715/2007927186.html}
}