@book{158190,
	author = {Shoeb, Md. Zahid Hossain },
	title = {Measuring service quality-a study of Public and Private University libraries in Bangladesh /},
	publisher = {University of Dhaka;},
	year = {2003},
	address = {Dhaka :},
	note = {Thesis (M.Phil)--Department of Information Science and Library Management, University of Dhaka, 2009.
}
}