An investigation into the determinants of service quality and customer satisfaction with application software development companies of Bangladesh / Md Rabiul Kabir, [Thesis M.Phil.] Kabir, Md Rabiul 005.16 KAI Thesis (M.Phil.)--Business Administration, D. U., Session: 2003-2004. Includes bibliographical references Dhaka : University of Dhaka, 2011. 2011. 2011 Text 93 p., in various pagings, ; e