@book{158177,
	author = {Kabir, Md Rabiul},
	title = {An investigation into the determinants of service quality and customer satisfaction with application software development companies of Bangladesh / },
	publisher = {University of Dhaka, },
	year = {2011.},
	address = {Dhaka : },
	note = {Thesis (M.Phil.)--Business Administration, D. U., Session: 2003-2004.
}
}