The quality-empowered business / Robert H. Wilkins. Wilkins, Robert H. (Robert Harvey), 1951- Total quality management. HD62.15 .W54 1994 658.562 WIQ Includes bibliographical references and index. Englewood Cliffs, N.J. : Prentice Hall, c1994. c1994. 1994 Text xi, 388 p. : eng