Business process reengineering : Text and cases / R. Radhakrishnan, S. Balasubramanian Radhakrishnan, R. Balasubramanian, S. Total quality management. Just-in-time systems. Industrial management. Reengineering (Management) HD62.15 .B87 1993 658.4063 RAB Includes bibliographical references and index. New Delhi : PHI, 2010. 2010. 2010 Text xiv, 273 p. : eng