00935cam a2200301 a 4500 1638248 BD-DhUL 20170205153421.0 961021s1996 ii a 001 0 eng 96077004 1880394146 (OCoLC)35621329 OSW OSW DLC BD-DhUL lccopycat HF5415.5 .H68 1996 658.812 HOW How to really deliver superior customer service / [edited by John R. Halbrooks]. Boston, MA : Inc. Magazine, 1996. xii, 268p. : ill. ; 24 cm. Includes index. Customer services. Customer services Management. Customer services Management Problems, exercises, etc. Halbrooks, John R. Inc. (Boston, Mass.) 7 cbc copycat 2 opcn 19 y-gencatlg ddc BK 156342 156342 0 0 ddc 0 658_812000000000000_HOW 0 NFIC 287864 DUL DUL GEN 2017-02-05 Gift 658.812 HOW 403296 2017-02-05 1 2017-02-05 BK