@book{144517,
	author = {Turk, Christopher.},
	title = {Effective speaking :},
	publisher = {E. & F.N. Spon,},
	year = {1985.},
	address = {London :},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/enhancements/fy0651/85012778-d.html}
}