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  xmlns:dcterms="http://purl.org/dc/terms/"><dc:Title>The kindness revolution : the company-wide culture shift that inspires phenomenal customer service / Ed Horrell.</dc:Title>
<dc:Creator>Horrell, Edward.</dc:Creator>
<dc:Subject>Customer relations.</dc:Subject>
<dc:Subject>Industrial relations.</dc:Subject>
<dc:Subject>HF5415.5 .K537 2006</dc:Subject>
<dc:Subject>658.812 22 HOK</dc:Subject>
<dc:Description>Includes index.</dc:Description>
<dc:Publisher>New Delhi : PHI Learning ,</dc:Publisher>
<dc:Date>c2008.</dc:Date>
<dc:Date>c2008.</dc:Date>
<dc:Date>2006</dc:Date>
<dc:Type>Text</dc:Type>
<dc:Format>xxvi, 198 p. ;</dc:Format>
<dc:Identifier>http://www.loc.gov/catdir/toc/ecip0610/2006007483.html</dc:Identifier>
<dc:Language>eng</dc:Language>

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