00727pam a2200217 a 4500 BD-DhUL 20161226152022.0 940902s1994 nyu 000 0 eng 94033662 1571010173 DLC DLC DLC BD-DhUL 658.812 GRL Gross, T. Scott. Leading your positively outrageous service team / T. Scott Gross. New York : MasterMedia Ltd., c1994. x, 252 p. ; 23 cm. Customer services. 7 cbc orignew 1 ocip 19 y-gencatlg ddc BK pc17 to sa00 09-02-94; sc10 09-07-94; sc12/sc17 09-08-94; sc03 to DDC 09-08-94; CIP ver. pv08 06-30-95 141637 141637 0 0 ddc 0 658_812000000000000_GRL 0 NFIC 267417 DUL DUL GEN 2016-12-26 Gift 658.812 GRL 403292 2016-12-26 1 2016-12-26 BK