@book{141515,
	author = {Porterfield, James D.,},
	title = {Selling on the phone /},
	publisher = {Wiley Press,},
	year = {c1985.},
	address = {New York :},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/enhancements/fy0607/84017403-b.html}
}