00577nam a22001817a 4500 BD-DhUL 20161226134016.0 161226s2007 ii ||||| |||| 001 0 eng d BD-DhUL 658.812 MUC Mukerjee, Kaushik Customer relationship management : a strategic approach to marketing / Kaushik Mukerjee. New Delhi : PHI Learning, 1993. xxi, 170 p. : ill. ; 23 cm. Includes bibliographical references and indexes. Customer relations ddc BK 141482 141482 0 0 ddc 0 658_812000000000000_MUC 0 NFIC 267113 DUL DUL GEN 2016-12-26 Purchased 658.812 MUC 455520 2016-12-26 2016-12-26 BK