00502nam a22001577a 4500003000800000005001700008008004100025040001200066082001700078100001900095245009700114260003000211300003500241504005300276650001500329BD-DhUL20161226133713.0161226s1993    ii ||||| |||| 00| 0 eng d  cBD-DhUL  a658.812bLYW1 aLytle, John F.10aWhat do your customers really want? : bhere's a sure-fire way to find out /cJohn F. Lytle.  aChicago :bProbus,c1993.  axi, 238 p. :b ill. ; c23 cm.  aIncludes bibliographical references and indexes. 4aManagement