00541nam a22001457a 4500003000800000005001700008008004100025040002100066082001700087100001800104245017400122260004700296300003800343650001400381BD-DhUL20161226132212.0161226s1998    ii ||||| |||| 00| 0 eng    aBD-DhULcBD-DhUL  a658.834bVAI1 a Vavra, Terry10aImproving your measurement of customer satisfaction : ba guide to creating,conducting analyzing and reporting customer satisfaction measurement programs / cTerry Vavra  aNew Delhi : bWheeler Publishing, c1998.   a xviii, 490p. :b ill. ; c24 cm. 0aMarketing