00912cam a2200253 a 4500 BD-DhUL 20161226122717.0 910204s1991 nyua b 001 0 eng 91006845 0669269360 : $24.95 DLC DLC DLC BD-DhUL 658.812 DEH Denton, D. Keith. Horizontal management : beyond total customer satisfaction / D. Keith Denton. New York : Lexington Books, c1991. x, 211 p. : ill. ; 25 cm. Includes bibliographical references and index. Teams in the workplace. Management Employee participation. Customer relations. 7 cbc orignew 1 ocip 19 y-gencatlg ddc BK pc17 to ea00 02-04-91; ea36 to SCD 02-04-91; fe07 02-05-91; fp22 02-07-91; CIP ver. nb07 12-17-91 141388 141388 0 0 ddc 0 658_812000000000000_DEH 0 NFIC 266943 DUL DUL GEN 2016-12-26 Gift 658.812 DEH 401136 2016-12-26 1 2016-12-26 BK