01011cam a2200301 a 4500 2470883 BD-DhUL 20161226120903.0 900514s1991 nyua 001 0 eng 90039271 0471524956 : $24.95 DLC DLC DLC OCoLC DLC BD-DhUL n-us--- HF5415.5 .W59 1990 658.812 WIW Wilson, Jerry R. Word-of-mouth marketing / Jerry R. Wilson. New York : J. Wiley, c1991. xv, 256 p. : ill. ; 24 cm. Includes index. Customer services United States Public opinion. Consumer satisfaction United States. Consumer behavior United States. Advertising United States. Public opinion United States. ddc BK pc14 to bc00 05-14-90; bc44/bc99 to SCD 05-17-90; fe10 05-18-90; fr01 05-22-90; CIP ver. bd12 to SL 04-10-91 141374 141374 0 0 ddc 0 658_812000000000000_WIW 0 NFIC 266923 DUL DUL GEN 2016-12-26 gift 658.812 WIW 401071 2016-12-26 2016-12-26 BK