TY  - BOOK
AU  - Davis, Frank W.
AU  - Manrodt, Karl B.
TI  - Customer-responsive management : : the flexible advantage / 
SN  - 1557865051
U1  - 658.812 
PY  - 1996///
CY  - Cambridge, MA : 
PB  - Blackwell Publishers, 
KW  - Customer services
KW  - Management
KW  - Consumer satisfaction
N1  - Includes bibliographical references and index
ER  -