01025cam a2200253 a 4500 BD-DhUL 20161226105616.0 951208s1996 maua b 001 0 eng 95051325 1557865051 DLC DLC DLC DLC BD-DhUL 658.812 DAC Davis, Frank W. Customer-responsive management : the flexible advantage / Frank W. Davis, Karl B. Manrodt. Cambridge, MA : Blackwell Publishers, 1996. xvii, 416 p. : ill. ; 22 cm. Includes bibliographical references and index. Customer services Management. Consumer satisfaction. Manrodt, Karl B. jt. aut. 7 cbc orignew 1 ocip 19 y-gencatlg ddc BK pc17 to sa00 12-08-95; se40 12-08-95 holding for info; se40 rec'd info 12-12-95; se55 12-12-95; se50 12-13-95;aa05 12-15-95; bk rec'd, to CIP ver. ps15 05-16-01; CIP ver pv00 06-01-01 to BCCD 141317 141317 0 0 ddc 0 658_812000000000000_DAC 0 NFIC 266829 DUL DUL GEN 2016-12-26 Gift 658.812 DAC 401042 2016-12-26 1 2016-12-26 BK