00957cam a22002534a 450000100090000000300080000900500170001700800410003401000170007502000280009204000270012004200080014708200190015510000260017424501210020025000120032126000400033330000580037350400530043165000360048470000250052083000660054585600920061113642408BD-DhUL20161226104947.0040701s2006    maua     b    001 0 eng    a  2004055202  a0072982306 (alk. paper)  aDLCcDLCdDLCdBD-DhUL  apcc00a658.8222bFIS1 aFitzsimmons, James A.10aService management :boperations, strategy, and information technology /cJames A. Fitzsimmons, Mona J. Fitzsimmons.  a5th ed.  aBoston :bMcGraw-Hill/Irwin,c2006.  axiv, 605 p. :bill. ;c27 cm. +e1 CD-ROM (4 3/4 in.)  aIncludes bibliographical references and indexes. 0aService industriesxManagement.1 aFitzsimmons, Mona J. 0aIrwin/McGraw-Hill series in operations and decision sciences.413Table of contents onlyuhttp://www.loc.gov/catdir/enhancements/fy0668/2004055202-t.html