00899cam a2200265 a 4500 3471230 BD-DhUL 20161226103339.0 931203s1994 nyu 001 0 eng 93045916 0070680477 (recycled, acidfree paper) : $19.95 DLC DLC DLC HF5415.13 .W255 1994 658.8 WAU Walther, George R. Upside-down marketing : turning your ex-customers into your best customers / George R. Walther. New York : McGraw-Hill, c1994. xix, 209 p. ; 24 cm. Includes index. Marketing Management. Sales management. Customer services Management. ddc BK pc18 to sa00 12-03-93; se55 12-3-93; se45 12-03-93; se50 12-06-93;aa05 12-08-93; CIP ver. pv04 05-19-94 141297 141297 0 0 ddc 0 658_800000000000000_WAU 0 NFIC 266801 DUL DUL GEN 2016-12-26 gift 658.8 WAU 401121 2016-12-26 2016-12-26 BK