how to turn every prospect into a customer Donath, Bob. American Marketing Association text bibliography ilu Lincolnwood, Ill NTC Business Books c1995 1995 monographic eng

print

xviii, 417 p. : ill. ; 24 cm. Bob Donath ... [et al.]. "Published in conjunction with the American Marketing Association"--T.p. verso. Includes bibliographical references (p. 393-410) and index. Sales management Customer relations Communication in marketing 658.81 MAN 0844235997 94016180 DLC 940404 20161226085636.0 3959839