00747cam a2200241 a 4500 1544978 BD-DhUL 20161222200050.0 911226s1992 nyua b 000 0 eng 91048064 0814477844 DLC DLC DLC BD-DhUL 658.812 BEM Bell, Chip R. Managing knock your socks off service / Chip R. Bell and Ron Zemke. New York : AMACOM, c1992. xii, 210 p. : ill. ; 22 cm. Includes bibliographical references p. 207-208. Customer services. Zemke, Ron. Table of contents http://lcweb.loc.gov/catdir/toc/91-48064.html http ddc BK 141213 141213 0 0 ddc 0 658_812000000000000_BEM 0 NFIC 266700 DUL DUL GEN 2016-12-22 Gift 658.812 BEM 403285 2016-12-22 2016-12-22 BK