00755cam a22002538a 4500 2641796 BD-DhUL 20161222195910.0 920910s1993 nju 00100 eng 92035379 0135141834 ANL eng ANL BD-DhUL n-us--- 658.812 BLK Bly, Robert W. Keeping clients satisfied : make your service business more successful and profitable / Robert W. Bly. Englewood Cliffs, N. J. : Prentice Hall, 1993. 9303 xi, 275 p. ; 24 cm. Includes index. Customer services United States. Service industries United States. ddc BK 141212 141212 0 0 ddc 0 658_812000000000000_BLK 0 NFIC 266699 DUL DUL GEN 2016-12-22 Gift 658.812 BLK 403272 2016-12-22 2016-12-22 BK