00799cam a2200253 a 4500 1596019 BD-DhUL 20161222195650.0 940414s1995 ilua b 001 0 eng 94011504 0844233188 DLC DLC DLC BD-DhUL 658.812 CRC Cross, Richard. 1947- Customer bonding : pathway to lasting customer loyalty / Richard Cross and Janet Smith. Lincolnwood, Ill. : NTC Business Books, c1995. xix, 254 p. : ill. ; 23 cm. Includes bibliographical references p. 223-238 and index. Customer relations. Customer services. Customer loyalty. Smith, Janet, 1953- ddc BK 141211 141211 0 0 ddc 0 658_812000000000000_CRC 0 NFIC 266698 DUL DUL GEN 2016-12-22 Gift 658.812 CRC 402372 2016-12-22 2016-12-22 BK