00798cam a2200241 a 4500 1181522 BD-DhUL 20161222194250.0 970811s1998 nyua 000 0 eng 97029375 0814479715 (alk. paper) DLC DLC DLC BD-DhUL n-us--- 658.812 ANT Anderson, Kristin. 1962- Tales of knock your socks off service : inspiring stories of outstanding customer service / Kristin Anderson and Ron Zemke. New York : AMACOM, c1998. xiv, 193 p. : ill. ; 22 cm. Customer services United States Case studies. Consumer satisfaction United States Case studies. Zemke, Ron. ddc BK 141198 141198 0 0 ddc 0 658_812000000000000_ANT 0 NFIC 266682 DUL DUL GEN 2016-12-22 Gift 658.812 ANT 403102 2016-12-22 2016-12-22 BK