00936cam a2200253 a 45000010008000000030008000080050017000160080041000330200015000740350012000890400038001010820017001391000024001562450110001802600048002903000024003385040062003626500035004246500027004597000019004869420012005059990019005179520146005361853950BD-DhUL20161222194113.0920225s1992    enk      b    001 0 eng d  a0273032739  a1853950  aNZOCbengcNZOCdABN-SNRdBD-DhUL0 a658.812bARC1 aArmistead, Colin G.10aCustomer service and support :bimplementing effective strategies /cColin G. Armistead and Graham Clark.  aLondon :bFinancial Times ;bPitman,c1992.  ax, 290 p. ;c23 cm.  aIncludes bibliographical references p. 280-283 and index. 0aCustomer servicesxManagement. 0aConsumer satisfaction.1 aClark, Graham.  2ddccBK  c141195d141195  00102ddc406658_812000000000000_ARC708NFIC9266677aDULbDULcGENd2016-12-22ePurchasedo658.812 ARCp481037r2016-12-22w2016-12-22yBK