00778cam a2200241 a 4500 1853950 BD-DhUL 20161222194113.0 920225s1992 enk b 001 0 eng d 0273032739 1853950 NZOC eng NZOC ABN-SNR BD-DhUL 658.812 ARC Armistead, Colin G. Customer service and support : implementing effective strategies / Colin G. Armistead and Graham Clark. London : Financial Times ; Pitman, 1992. x, 290 p. ; 23 cm. Includes bibliographical references p. 280-283 and index. Customer services Management. Consumer satisfaction. Clark, Graham. ddc BK 141195 141195 0 0 ddc 0 658_812000000000000_ARC 0 NFIC 266677 DUL DUL GEN 2016-12-22 Purchased 658.812 ARC 481037 2016-12-22 2016-12-22 BK