00818cam a2200253 a 450000100090000000300080000900500170001700800410003401000170007502000260009202000260011804000220014408200170016610000290018324501070021226000320031930000350035149000300038650400510041665000280046765000240049570000260051970000190054515930810BD-DhUL20161222193716.0091002s2010    caua     b    001 0 eng    a  2009938438  a9781412931212 (cloth)  a9781412931229 (paper)  aDLCcDLCdBD-DhUL  a658.812bBAR1 aBaron, Steveq(J. Steve)10aRelationship marketing :ba consumer experience approach /cSteve Baron, Tony Conway and Gary Warnaby.  aLos Angeles :bSage,c2010.  aviii, 202 p. :bill. ;c24 cm.0 aAdvanced marketing series  aIncludes bibliographical references and index. 0aRelationship marketing. 0aCustomer relations.1 aConway, A.q(Anthony)1 aWarnaby, Gary.