@book{141088,
	author = {Sheth, Jagdish N.},
	title = {Handbook of relationship marketing /},
	publisher = {Sage Publications,},
	year = {c2000.},
	address = {Thousand Oaks :},
	url = {http://www.loc.gov/catdir/enhancements/fy0658/99050408-d.html}
}