TY  - BOOK
AU  - Ross, Joel E.
TI  - Total quality management: text, cases, and readings 
SN  - 157444266X
U1  - 658.4013 
PY  - 1999///
CY  - Boca Raton, Fla.
PB  - St. Lucie
KW  - Total quality management
KW  - Case studies
N1  - Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/enhancements/fy0646/99462632-d.html
ER  -